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Terms

We love our customers and are always happy to share our products with new stores, showrooms and designers!

 

HOW TO ORDER:

You can order through our website by setting up an account once your reseller information has been entered and approved. Usually within 24 hours. Upon receiving your order, we will send you a digital invoice for the total charges. If you prefer to call or email us a list of SKUs and quantities, that works too!

 

STOCK & LEAD TIME:

Currently, all of our items are made to order. As soon as your order and deposit are submitted, we will place it into our production schedule immediately.

 

WHOLESALE PRICING:

All prices on our website are wholesale, listed in US dollars. You will be responsible for all shipping costs from our finishing room located in Greer, SC.

 

OPENING ORDERS:

A minimum order of $300 is required on opening orders. All invoices must be paid in full when the order is placed to secure a spot in our production schedule. Minimum quantity of 6 or more per SKU is required for all orders.

 

RE-ORDERS:

A minimum order of $150 is required for re-orders. Late payments are subject to a 5% late fee for every 30 days past due.


CHANGES TO ORDERS:

Any changes or cancellation to orders must be emailed to customerservice@stitchsisters.com within 48 hours.

 

METHOD OF PAYMENT:

Payments from Visa, Mastercard, Amex, Discover, and through Paypal or checks are all accepted forms of payment.

 

DELIVERY & SHIPPING:

Though your shipment will sometimes go out sooner, please allow up to 3-4 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when your order is placed. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used whenever possible so that you may pay for shipping through your own accounts directly.

 

NATURE OF HANDMADE PRODUCTS & NATURAL FABRICS:

All of our products are handmade. Due to the nature of our production method, each product may vary slightly. Cotton and linen are natural products. Minor variations between each raw yarn lot and/or each harvest are not avoidable and can result in color differences even though the dyeing formula is absolutely the same.

 

DAMAGES / DEFECTS:

Please inspect all shipments immediately upon arrival. Please contact Stitch Sisters at laura@closetocustomlinens.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

 

RETURNS / EXCHANGES:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

 

We strive to provide our customers with the highest quality of support and customer service. Please email or call if you have any questions or would like to discuss any of our terms further. Thank you!